Support
Email us
The fastest way to reach us. We typically respond within 1–2 business days.
TQTechOfficial@gmail.comCommon questions
Identification isn't working
Make sure you're connected to the internet — identification requires a network connection. If you see an error, tap Try again. A typical identification takes under 10 seconds. A Pro subscription is required for identifications after the onboarding demo.
Camera isn't capturing well
Use a clear, well-lit close-up with your iris centered in frame. Natural daylight works best. Crop tightly to the eye before identifying. Avoid glare from direct light. You can also pick an existing eye photo from your library.
Restore purchases
Open the app → Settings → Restore Purchases. Use the same Apple ID you subscribed with. If issues persist, email TQTechOfficial@gmail.com with your Apple ID receipt.
Cancel subscription
iPhone Settings → [Your Name] → Subscriptions → Eye Color Identifier - IrisIQ → Cancel Subscription. Apple manages all billing. You keep Pro access until the end of your current billing period.
Is this medical advice?
No. IrisIQ provides educational estimates about eye color for curiosity and fun. It is not medical advice and should not be used for diagnosis or health decisions. Consult a qualified professional for medical concerns.
My color looks different than expected
Lighting, camera settings, and screen calibration all affect how iris color appears in photos. Try scanning in natural daylight with a tight crop on your iris. If you consistently get poor results, email us with the photo and report you received.